Terms & Conditions

 

Last Updated: 16th November 2025

Welcome to Nessy's & Norman's Coffee Shop. By accessing or using our website, services, or visiting our location, you agree to the following Terms & Conditions. Please read them carefully.

1. General Use

By using our services, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.
  • You will use our website and services in compliance with all applicable laws.
  • You will not misuse our products, services, or website features.

2. Product Information

We strive to ensure that all menu items, prices, and product descriptions are accurate. However:

  • Prices and availability may change without notice.
  • Images are for illustrative purposes only.
  • Seasonal and speciality items may be available for limited periods.

3. Orders & Payments

  • All orders must be paid in full at the time of purchase.
  • We accept the payment methods listed in-store or on our website.
  • Online or mobile orders may require account creation and accurate personal information.

4. Refunds & Returns

Because our products are perishable:

  • We generally do not accept returns.
  • Refunds or replacements may be provided for incorrect or unsatisfactory orders at management’s discretion.
  • Customers must report issues within the same business day.

5. Gift Cards & Loyalty Programs

  • Gift cards are non-refundable and cannot be redeemed for cash unless required by law.
  • Loyalty points, discounts, and promotional offers may change or end at any time.
  • Misuse or fraudulent activity may result in account suspension.

6. In-Store Conduct

To ensure a welcoming environment:

  • Disruptive behaviour, harassment, or damage to property is prohibited.
  • We reserve the right to refuse service to anyone violating these terms.

7. Website & Digital Services

When using our website, Wi-Fi, or online services:

  • You may not attempt to access restricted areas or interfere with security features.
  • All content (text, images, branding) is owned by or licenced to us and may not be reproduced without permission.

8. Allergens & Dietary Information

While we take precautions:

  • Cross-contamination may occur.
  • Customers with allergies or dietary restrictions must inform staff before ordering.

9. Limitation of Liability

We are not liable for:

  • Any damages resulting from misuse of our products or services.
  • Losses arising from website outages, errors, or delays.
  • To the maximum extent permitted by law, your use of our services is at your own risk.

10. Changes to These Terms

  • We may update these Terms & Conditions at any time. Updated versions will be posted on our website with a revised “Last Updated” date.
  • These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

11. Contact Us

For questions or concerns regarding these Terms & Conditions, contact us at:
Email: [email protected]
Phone: 
Address: 5 Mulberry Parade, West Drayton UB7 9AE